Warranty Replacement Request Form
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Please Review Our Return Policy
OEM AUDIO PLUS offers a 30-day refund/exchange policy on all uninstalled, unopened items, which are returned in their original packaging. The return shipping cost is the responsibility of the customer and ALL refunds are subject to a 20% restocking fee based on the total amount paid, excluding shipping charges. Shipping fees are non-refundable.
If the box containing the item has been opened, the box has been tampered with, or if a return is attempted past the 30-day return window, the product will not be eligible for a refund or any type..
Any item that shows signs of wear or comes with destroyed packaging, upon return, will be documented and either a 20% restocking fee will be applied, or there will be no return or refund, and the item will be sent back to the customer. This is based on the policy that we do not refund open boxes. It is also based on the policy that you must return the item in marketable condition, including the packaging.
Returns are processed within 7-14 business days of receiving the item, excluding weekends and holidays. Once your item is received and processed, you will receive an email notification regarding your refund, exchange or any issues related to your returned item.
Please be advised that once the refund is issued, it can take two to four business days for the funds to show up in your account. PayPal payments usually show up immediately in your PayPal account. OEM AUDIO PLUS is not responsible for any delays caused by your financial institution.
To initiate a return or exchange, please complete the below form and one of our team members will assist with getting a Return Merchandise Authorization (RMA) initiated. Please note that RMA requests may take two to three business days to initiate.