Terms & Conditions
Our Satisfaction Guarantee
We have a 30-day Satisfaction Guarantee. If you experience anything contrary to our signature sound, you have our full support to rectify the mutual concern. Within this timeframe, we require the ability to address and service your situation, which may involve re-tuning of digital signal processor or replacement part(s) if applicable. If your system is not performing as intended, we will authorize the return of the product (see Return Policy). Your satisfaction is our top priority!
Our Warranty Information
We build our components to the highest reliability standards necessary to meet our Toyota and Subaru standards. Therefore, your O+ Sound Solution has a 3 Year Warranty. Your continued enjoyment of your O+ Sound Solution is of the utmost importance to us. Warranty applies to operational failure only. If your product is defective and still within its warranty period, we will repair or replace the item at no cost to you. To do so, we must first receive and test the item in question. We will also happily send you a replacement in advance at your cost and issue a full refund when your defective item is received. The warranty is not transferrable and is only valid for the original purchaser.
What We Do Not Cover
Repair to a radio/stereo chassis, speaker, and any associated electronics performed by a non-authorized audio service center is not warranted. Any unit that has been subjected to abuse, misuse, accident, or negligent repair or replacement in any way to have adversely affected, in OEM Audio Plus reasonable opinion, the performance, reliability, or stability of the unit is not covered. Eliminating car static, motor noise, or other electrical interference is not warranted. Correction of problems resulting from antenna system, water damage, or the correction of faulty installation is not warranted.
Our Return Policy
OEM AUDIO PLUS offers a 30-day refund/exchange policy on all uninstalled, unopened items that are returned in their original condition and original packaging. The return shipping cost is the customer’s responsibility, and ALL refunds are subject to a 20% restocking fee. Shipping charges are non-refundable. Any items purchased during a free shipping promotion will have the original freight amount deducted from the refund. It is the customer’s responsibility to ensure that all returned items are protected from damage. We recommend that you retain all packaging materials, including overpacking, should you decide to initiate a return. We document and inspect returns before any issuance of a refund.
We may refuse a refund, and items could be returned to the customer in the following instances:
– any items that show signs of installation
– any items that show signs of use or damage
– any items that are returned with damaged or incomplete packaging
It is our policy to not accept returns of open/used items.
All returns require authorization; otherwise, your return might be rejected and returned to you. If a component, part, or kit must be returned, contact us for return merchandise authorization (RMA) before shipping the item(s). Returns and refunds could take up to 30 business days to process.
Returns will be processed within 7 to 14 business days of receiving the item. Once your item is received, inspected, and processed, you will receive an email notification regarding your refund, exchange, or any issues related to your returned item.
Once the refund is issued, it can take 2 to 4 business days for the funds to show up in your account. PayPal can take up to 2 days to show your refund on your PayPal account. OEM AUDIO PLUS is not responsible for any delays caused by your financial institution.
To initiate a return or exchange, please contact us; one of our team members will assist with a return merchandise authorization (RMA). Please note that RMA requests may take two to three business days to be issued.
Our Limited Liability Terms
OEM Plus, Inc. will not be responsible or liable for any labor or incidental or consequential damage of any kind. In no event shall our liability exceed the cost of the goods. The purchaser of any part releases the manufacturer of the part and OEM Plus, Inc. from all liabilities about the use of the part. The purchaser recognizes that any alteration or modification to any motor vehicle may increase the risk of injury or accident and render the vehicle illegal for use on public roads and highways. Use at your own risk.
Our Sales Policies
OEM Audio Plus sells and ships products to end-user and select Authorized Dealers only. Therefore, you may not purchase for resale. OEM Audio Plus reserves the right to refuse or cancel your order if OEM Audio Plus suspects you are buying for resale.
Trademark, Copyright, and Intellectual property
If you have questions concerning the usage or licensing of OEM Audio Plus trademarks, copyrighted materials, or other intellectual properties, contact the Rights and Permissions and Copyright department by email at firstname.lastname@example.org.
Toyota, SCION, FR-S, tC, xB, iQ, and all other associated marks, emblems, and designs are intellectual property rights of Toyota Motor Corporation and used by OEM Audio Plus with permission.