Terms & Conditions
Our Satisfaction Guarantee
We have a 30-day Satisfaction Guarantee. If you experience anything contrary to our signature sound, you have our full support to rectify the mutual concern. Within this timeframe, we require the ability to address and service your situation, which may involve re-tuning of digital signal processor or replacement part(s) if applicable. If your system is not performing as intended, we will authorize the return of the product (see Return Policy). Your satisfaction is our top priority!
Our Warranty Information
We build our components to the highest reliability standards necessary to meet our Toyota and Subaru standards. Therefore, your O+ Sound Solution has a 3 Year Warranty. Your continued enjoyment of your O+ Sound Solution is of the utmost importance to us. Warranty applies to operational failure only. If your product is defective and still within its warranty period, we will repair or replace the item at no cost to you.
To do so, we must first receive and test the item in question. ALL Warranty shipping costs are first paid by the customer, to be refunded at OEM AUDIO PLUS’s discretion if products are deemed defective upon inspection. Once the product has been inspected and deemed defective, warrantied item(s) shipping costs will be refunded. The warranty is not transferrable and is only valid for the original purchaser.
Warranties will be processed and inspected within 5 to 7 business days of receiving the item. Once your item is received, inspected, and processed, you will receive an email notification regarding your item(s) repair, exchange, or any issues related to your returned item(s).
To process a warranty claim, please contact us at support@oemaudioplus.com
What We Do Not Cover
At our sole discretion, we may refuse a warranty, and items could be returned to the customer in the following instances: Repair to a radio/stereo chassis, speaker, and any associated electronics performed by a non-authorized audio service center is not warranted. Any unit that has been subjected to abuse, misuse, accident, or negligent repair or replacement in any way to have adversely affected, in OEM Audio Plus reasonable opinion, the performance, reliability, or stability of the unit is not covered. Eliminating car static, motor noise, or other electrical interference is not warranted. Correction of problems resulting from antenna system, water damage, or the correction of faulty installation is not warranted.
Our Return, Exchange & Cancelation Policy
OEM AUDIO PLUS offers a 30-day refund/exchange policy on all uninstalled, unopened items that are returned in their original condition and original packaging. The return/exchange shipping cost is the customer’s responsibility, and ALL refunds are subject to a 20% restocking fee (deducted from the refund total). Shipping charges & Bank/Merchant Fees are non-refundable. Any items purchased during a free shipping promotion will have the original freight amount deducted from the refund. It is the customer’s responsibility to ensure that all returned items are protected from damage. We recommend that you retain all packaging materials, including overpacking, should you decide to initiate a return. We document and inspect returns before any issuance of a refund.
At our sole discretion, we may refuse a refund, and items could be returned to the customer in the following instances:
– any items that show signs of installation
– any items that show signs of use or damage
– any items that are returned with damaged or incomplete packaging
It is our policy to not accept returns of open/used items.
Except for any products listed as non-returnable, we will accept a return of the products for a refund of your products purchase price, less a 20% restocking fee and ALL shipping charges, provided such return is made within 30 days of delivery and provided such products are returned in their original condition.
All returns require authorization; otherwise, your return might be rejected and returned to you. If a component, part, or kit must be returned, contact us for return merchandise authorization (RMA) before shipping the item(s). Returns and refunds could take up to 30 business days to process.
Returns will be processed and inspected within 14 to 21 business days of receiving the item. Once your item is received, inspected, and processed, you will receive an email notification regarding your refund, exchange, or any issues related to your returned item.
Once the refund is issued, it can take 2 to 4 business days for the funds to show up in your account. PayPal can take up to 2 days to show your refund on your PayPal account. OEM AUDIO PLUS is not responsible for any delays caused by your financial institution.
To initiate a return or exchange, please contact us; one of our team members will assist with a return merchandise authorization (RMA). Please note that RMA requests may take two to three business days to be issued.
Our Limited Liability Terms
OEM Plus, Inc. will not be responsible or liable for any labor or incidental or consequential damage of any kind. In no event shall our liability exceed the cost of the goods. The purchaser of any part releases the manufacturer of the part and OEM Plus, Inc. from all liabilities about the use of the part. The purchaser recognizes that any alteration or modification to any motor vehicle may increase the risk of injury or accident and render the vehicle illegal for use on public roads and highways. Use at your own risk.
Our Sales Policies
OEM Audio Plus sells and ships products to end-user and select Authorized Dealers only. Therefore, you may not purchase for resale. OEM Audio Plus reserves the right to refuse or cancel your order if OEM Audio Plus suspects you are buying for resale.
Our Terms of Use
These Terms and Conditions of Use (the “Terms of Use”) apply to the OEM Audio Plus website located at www.oemaudioplus.com and all associated sites linked to www.oemaudioplus.com by OEM Audio Plus, its subsidiaries, and affiliates. The site is the property of OEM Plus Inc. and its licensors. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
At its sole discretion, OEM Audio Plus reserves the right to change, modify, add or remove portions of these Terms of Use at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the site following the posting of changes will mean that you accept and agree to the changes. OEM Audio Plus grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the site as long as you comply with these Terms of Use. Any dispute or claim in relation to these Terms of Use or the Services will be settled by arbitration in the state of California.
Governing Jurisdiction
All claims and disputes arising under or relating to the Terms of Use or OEM Audio + Services are to be settled by binding arbitration. The arbitration shall be conducted by Judicial Arbitration and Mediation Services (JAMS) in Orange County, California. The parties shall be bound by any and all rules of JAMS and any award/decision rendered.
No Class Actions Permitted
Any purchaser of OEM Audio + products is only permitted to resolve disputes or claims with OEM Audio + on an individual basis and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action.”
Waiver & Severability
Our decision not to enforce or exercise any of these terms is not a waiver of that section. If a particular term is not enforced, this does not affect any other terms.
Trademark, Copyright, and Intellectual Property
If you have questions concerning the usage or licensing of OEM Audio Plus trademarks, copyrighted materials, or other intellectual properties, contact the Rights and Permissions and Copyright department by email at legal@oemaudioplus.com.
Permissions
Toyota, SCION, FR-S, tC, xB, iQ, and all other associated marks, emblems, and designs are intellectual property rights of Toyota Motor Corporation and used by OEM Audio Plus with permission.