Our Warranty Information
We build our components to the highest reliability standards necessary to meet our Toyota and Subaru standards. Therefore, your O+ Sound Solution has a 3 Year Warranty. Your continued enjoyment of your O+ Sound Solution is of the utmost importance to us. Warranty applies to operational failure only. If your product is defective and still within its warranty period, we will repair or replace the item at no cost to you.
To do so, we must first receive and test the item in question. ALL Warranty shipping costs are first paid by the customer, to be refunded at OEM AUDIO PLUS’s discretion if products are deemed defective upon inspection. Once the product has been inspected and deemed defective, warrantied item(s) shipping costs will be refunded. Any and all international shipping costs are passed directly to the customer and are nonrefundable.
PLEASE ENSURE YOUR RETURNED PRODUCT(S) ARE PROPERLY INSURED & WELL PACKAGED. OEM AUDIO + IS NOT RESPONSIBLE FOR THE CONDITION OF RETURNED PRODUCT(S).
The warranty is not transferrable and is only valid for the original purchaser.
Warranties will be processed and inspected within 5 to 7 business days of receiving the item. Once your item is received, inspected, and processed, you will receive an email notification regarding your item(s) repair, exchange, or any issues related to your returned item(s).
To process a warranty claim, please contact us at firstname.lastname@example.org
What We Do Not Cover
At our sole discretion, we may refuse a warranty, and items could be returned to the customer in the following instances: Repair to a radio/stereo chassis, speaker, and any associated electronics performed by a non-authorized audio service center is not warranted. We do not cover any unit that has been subjected to abuse, misuse, accident, or negligent repair or replacement in any way to have adversely affected, in OEM Audio Plus’s reasonable opinion, the performance, reliability, or stability of the unit is not covered. Eliminating car static, motor noise, or other electrical interference is not warranted. Correction of problems resulting from the antenna system, water damage, faulty installation, and unauthorized modification of our products is not covered or warranted.
Any and all international/overseas shipping costs are passed directly to the customer (Including HI, PR, & GU). All customs duties and fees are paid for by the customer on arrival.